Refunds and Returns

Made to Order

Every canvas and proof is printed for you after you pay, with its number on the packing note, so we do not take returns for a change of mind.

Cancelling

Write to support@painted.app with your order number as soon as you can. If the lab has not started printing, we cancel the order and refund you in full, and the number returns to the edition.

Damaged or Misprinted

If a canvas or proof arrives damaged, or does not match the picture you bought, email us a photograph within fourteen days of delivery. We replace it at no cost and the replacement keeps your number. If a replacement cannot be made, we refund you in full.

An Edition Oversold

If two payments clear at once for the last number of a piece, the later order is refunded in full and we write to tell you.

How Refunds Arrive

Refunds go back to the card you paid with, through Stripe. Most banks show them within five to ten business days.